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Phone Support

With the tremendous growth in the home care industry make sure you have the ability to manage the needs of clients and caregivers anytime day or night.  Syncrotist delivers superior service 24/7 and helps manage communication critical to the success of your office. Our service was designed specifically for the home care industry so we know how essential staying connected to clients, staff and lead prospects are. Additionally, we understand every call is a reflection of your brand and putting the right solution in place is critical to managing a successful relationship with our clients.

 

  • Agent staffing – By focusing exclusively in the home care industry Syncrotist provides service specifically tailored to deliver a caring, professional and empathic approach to managing call interaction. This approach allows us to understand the unique and essential support system needed to provide exemplary service within the home care industry using our agent training system and custom software platform. 

  • Stay connected – Choose the preferred notification method that works for your staff including text (SMS), email and/or managing your notifications via the Syncrotist smartphone app.  

  • Setup – Syncrotist software system is designed to allow you to dictate who on your staff will be notified dependent on call type, time of call, and which notification process should be used based on the context of the message. 

  • Caregiver prospects – Never miss a caregiver employment opportunity and expedite the hiring process. Our phone support service allows quick response to employment inquiries and can also capture pre-screening information to identify applicants and even schedule next step interviews. Give your office a competitive advantage recruiting caregivers.    

  • Growth – Let Syncrotist assist with helping your office grow and increase accessibility. We have designed our services to assist making your office available 24/7 and never missing a new client opportunity.  In addition to helping with new client calls we also can also assist with digital marketing and live chat management.

  • Pricing and coverage flexibility – There are a number of pricing plans designed to fit your budget and you are only charged for actual call time. We have a number of coverage options including daytime, nights & weekends, holiday and overflow. Just choose a plan that fits the needs of your office.  

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          No lengthy contract.  You may cancel the service at any time with a

           30-day notice and no cancellation fees.

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With over 300 home-care offices and 40,000 calls processed monthly Syncrotist has the experience to meet the unique requirements and expectation needed for successful partnership with your franchise. Find out how we can help you grow your business and how Syncrotist sets the standard for servicing home-care clients!

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Contact us at (888) 541-8010 or email sales@syncrotist.com for additional information.

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FEATURES
multiple message options
local forwarding number
seamless setup
24/7 support team availability
mobile application
call recording
multichannel communication
web portal reporting access
live chat monitoring
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