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Careers

For career opportunities, please apply below, or you can contact us by phone at (937) 264-5940 or e-mail us at: careers@syncrotist.com
 Available Positions
 

(click on job name to apply)

Syncrotist provides support services for many of the prominent companies for in-home care in a rapidly growing market.  We are looking for individuals with a positive attitude ready to succeed professionally.  Our service team provides this support by maintaining a strong partnership with our clients and displaying positive interactions to assist our clients with growing their respective businesses.

Compensation - up to $15.00/hour

What we offer

  • Benefits plan including medical, dental & vision

  • Paid holidays

  • Casual work environment

  • Advancement opportunities

  • Paid training
  • Performance bonus program
  • Shift premiums
  • Flexible scheduling
  • Potential work from home
  • Employee referral program

 

Responsibilities
Team members will provide support for a variety of tasks including answering client and caregiver inquires, applicant processing, scheduling and assisting with phone calls, chat and email request. Successful candidates will provide upbeat and positive attitude with a strong emphasis on customer service.

Job Qualifications

  • Strong communication skills

  • Ability to manage in-bound / out-bound calls, email and chat request

  • Basic computer skills including typing, email and web browser

  • Detail oriented and ability to multi-task

  • Team player who can also excel working independently

  • High school diploma, previous call center experience a plus

  • Pass background check

(click on job name to apply)

Responsibilities
This position is responsible for managing agents, administrative tasks, assisting in training and performing related shift duties. Resource Advisor will provide support for a variety of tasks including: managing team members, monitoring work flows, participating in shift meetings and related operational needs. Successful candidates will provide an upbeat and positive attitude and display a strong ability to manage staff efficiently.

 

  • Monitor various department tools and software applications like Form Approval, Pause Requests and Chat

  • Respond to agent support needs

  • Assist with shift changes and call-offs

  • Manage and process overflow calls and lead processing

  • Assist Resource Facilitator and department managers to achieve performance goals


Job Qualifications

  • Strong interpersonal skills as well as written and verbal skills

  • Ability to work under pressure

  • Ability to multitask inbound / outbound calls, emails and chat requests

  • Detail-oriented

  • PC and computer proficiency

  • Strong organizational skills

  • Ability to motivate employees and nurture a team environment

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Preferred

  • Experience with Syncrotist software applications

  • Prior experience leading small teams

  • Prior call center experience

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