Syncrotist has developed a call support program to help supplement your day-time office and after-hours telephone needs.  Customizable to meet the essential requirements for each individual office, we can build a solution that meets the needs of your location and staff.  

 

• Professionally trained staff

  • Syncrotist is able to provide specific call protocol and agent training to ensure all call types are processed with the highest quality of service. This allows us to become an extension of your office during and even after business hours.

 

• Customized solutions

  • Flexible coverage solutions include after-hours and weekends, holiday support, meeting coverage, daytime and even 24/7 phone support. Our on-demand call support system is designed to provide your franchise with a solution that fits your needs. Whether it’s easing the on-call burden, freeing up staff for more productive work, or increasing your office availability, Syncrotist can help.

  • Each franchise solution can be customized with specific information regarding new service requests, caregiver calls, scheduling changes, employment opportunities, etc.

  • Syncrotist can also set soft appointments for new service requests following your specified instructions. In addition, Syncrotist can perform employment pre-screenings utilizing your customizable pre-screening questions and schedule potential caregivers for employment interviews or orientation sessions following your guidelines.

 

•  Notification and reporting

  • Flexible notifications based on your needs include email, text messaging, text confirmation and phone alerts. Our system accommodates rotating on-call schedules, along with tiered urgent, non-urgent and other call accommodations. All calls are recorded and monitored daily by our quality control staff to ensure the highest quality of call performance.

  • Syncrotist provides easily accessible reporting to assist our clients in the measuring and evaluation of their call program and call performance.

 

With Syncrotist resources, franchisees can continue to provide clients with quality phone support both day and night, seven days a week, with affordable pricing. Syncrotist allows you to focus on your core competencies while we provide relief to your staff and take care of your calls.